Sky HD box - Pin Code

[Turnip]

Hi folks,

Have an elderly customer with a Sky HD box but no internet.

He's signed up but can't view certain programmes as his Pin Code seems to be in error.

Sky have confirmed his code - Last 4 digits - but seems incorrect.

Guess he could have never changed his Pin Code as has never been on line.

Thought there might be a code for this issue - Seems not - Any thoughts ? - Chris.