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Samsung PS-50Q97HDX/XEU

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norman:
Hi guys, this tv has a problem three quarters of the way down. It looks like every other line is missing with a snowy effect and vertical streaking in this area. I suspect the logic board or a PDP fault, any suggestions welcome.Norman

norman:
C'mon guys, surely someone must have a clue. I have repaired a lot of plasma tv's but have not seen this fault before, Any suggestions welcome before I make a potentially expensive diagnosis. Thanks in advance. Norman

tv john:
Try Samsung's technical dept.,if you are a tv engineer they could help.They aided me with info. before.
tv john. 

norman:
Hi John, I tried the number I had for Samsung and they gave me an alternative number which I can never get an answer. I spoke to their customer services who said they didn't think Samsung had a tech dept, they refered me to the nearest service depot. Would you please pm me with the number you have as I am not getting anywhere with this tv. Many thanks, norman

tv john:
Hi Norman,I found the Samsung details as follows-Tel (personal phone number removed by moderator) head of technical is Suki Nandra and his email add. is  s.nandra@samsung.com  . He helped me back in Aug 08. If you are a self-employed tv engineer he might be of assistance. best of luck John.

MOD EDIT:

Then phone number supplied is apparently a private telephone number.  I have not deleted the email address as it appears to be a samsung (ie business) email address.

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