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Samsung LE40R87BD LCD TV - relay clicking repeatedly but wont start
Horatio:
Turnip
But I'm not exactly looking for anything now matey. I've searched all the threads I need to. I've found my capacitors and know where my EEPROM is. I was reporting that Samsung have kindly repaired my TV for nowt.
My response was really more relevant to Nolan1985, who may not have considered phoning Samsung yet.
I've indicated exactly when I contacted them, when they contacted me, and what their turn around time was. Pretty good considering it was a new year/bank holiday week. This thread is entirely suited for that kind of info. Anyone wanting to - yawn - run a search would then find up to the minute info on Samsung's after care etc. You never know, it might even help someone.
[Edit] Btw, just out of interest - go to the home of this site and try running a search on le40m86bdx/xeu on this forum. The results aren't exactly what you'd call fruitful. Then try the search from the panel when you login - only this post shows up.
sinclairtv:
Personally I think Samsung are making a rod for their back. If its out of warranty it shouldnt be repaired FOC. I dont think LG Tosh or many others do free repairs even though their PSUs are prone to cap failure.
Horatio:
--- Quote from: sinclairtv on January 08, 2011,14:48:46 ---Personally I think Samsung are making a rod for their back. If its out of warranty it shouldnt be repaired FOC. I dont think LG Tosh or many others do free repairs even though their PSUs are prone to cap failure.
--- End quote ---
Red rag / bull scenario!
They'd be making a bigger rod for their back if they expect customers to suck it up - buying a £1000 telly every 2 years or so. Or face being fleeced £150 just for someone to say 'yep, it's your PSU - it's full of dodgey caps. That will be another £200 for a new PSU please!'
Samsung are setting an example that others should follow. Plus of course, if the reason for failure is a well known, well documented case of shoddy components - why should the customer be made to pay?
Consumer law states that goods have to be fit for purpose. Forget the warranty. It's not unreasonable to expect a TV to last longer than the warranty period. If it turns out that the PSU has a whole bunch of swollen caps, it's the least the manufacturer should do.
I can imagine that struggling TV repairmen may find it hard to swallow that such repairs are now being done for free, but I can pretty much bet that the vast majority of people stumbling across this forum are doing so because their TV has just broken. Their main priority will be to get their TV working again in the least amount of time, for the least amount of money.
Samsung got my TV working again in less than 10 mins, for free, within 48hours of my call. This means my initial purchase/investment cost in the TV was not a complete waste after all, thanks to some pukka after sales care. People who like to do their homework will make a note of this.
The defective capacitors are effecting all manufacturers, TV's, motherboards etc - so once the caps are 'out there', the only thing respected brands can do is offer first class customer support. Or risk their reputations.
Turnip:
Hi Horatio,
Some folks buy tellies, other folks mend'em - T'was ever that way. Find it difficult to get terribly guilty about income - There's so few of us repair-folks about these days, so guess we deserve a small share of Tiny Tim's Titchy Turkey.
Nibbling on a tin of ersatz meat with suspect German egg additives - It's all Dickens, yet again, but with anti-freeze - Nifty, in this year of global whatnot - Bit Crimble Carol - Chris
PS - Some folks (not us) get visitations
Horatio:
--- Quote from: Turnip on January 10, 2011,13:00:54 ---Hi Horatio,
Some folks buy tellies, other folks mend'em - T'was ever that way. Find it difficult to get terribly guilty about income - There's so few of us repair-folks about these days, so guess we deserve a small share of Tiny Tim's Titchy Turkey.
Nibbling on a tin of ersatz meat with suspect German egg additives - It's all Dickens, yet again, but with anti-freeze - Nifty, in this year of global whatnot - Bit Crimble Carol - Chris
PS - Some folks (not us) get visitations
--- End quote ---
LOL. Never mind the Turkey - just take it easy on the Absinthe!
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