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Equipment Repairs => LCD TV forum => Topic started by: call me al on September 25, 2020,16:08:59

Title: paperwork
Post by: call me al on September 25, 2020,16:08:59

Hi Everyone just looking for a heads up on how best to deal with the problem of what happens when a repair goes wrong,its happened a few times here when despite the best efforts a screen gets cracked or some other disaster occurs.Any info on the best way to deal with this would be much appreciated .Best wishes to all

Title: Re: paperwork
Post by: sinclairtv on September 27, 2020,10:35:00

Happened to me once but now I explain to the customer how fragile the screen is on removal, and if I crack it accidently, Im just going to say ' sorry '. After all the set is faulty when its brought to you. Just make sure you talk to the customer first.

Title: Re: paperwork
Post by: downunder on September 28, 2020,06:49:13

Ditto for me. If you have to go into the panel especially, tell the customer " You can write the set off now, or let me strip the panel, but there is an off chance the panel may fracture. If it does, then I accept no responsibility and will not be liable for it",

99 times out of a 100, they will say give it a crack (pardon the pun).                   Bruce

Title: Re: paperwork
Post by: call me al on September 29, 2020,15:25:50

Thanks will follow your advice from now on :72: