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Equipment Repairs => PLASMA TV forum => Topic started by: norman on January 21, 2009,07:31:20

Title: Samsung PS-50Q97HDX/XEU
Post by: norman on January 21, 2009,07:31:20

Hi guys, this tv has a problem three quarters of the way down. It looks like every other line is missing with a snowy effect and vertical streaking in this area. I suspect the logic board or a PDP fault, any suggestions welcome.Norman

Title: Re: Samsung PS-50Q97HDX/XEU
Post by: norman on January 26, 2009,17:41:35

C'mon guys, surely someone must have a clue. I have repaired a lot of plasma tv's but have not seen this fault before, Any suggestions welcome before I make a potentially expensive diagnosis. Thanks in advance. Norman

Title: Re: Samsung PS-50Q97HDX/XEU
Post by: tv john on January 28, 2009,02:09:51

Try Samsung's technical dept.,if you are a tv engineer they could help.They aided me with info. before.
tv john. 

Title: Re: Samsung PS-50Q97HDX/XEU
Post by: norman on January 28, 2009,08:10:53

Hi John, I tried the number I had for Samsung and they gave me an alternative number which I can never get an answer. I spoke to their customer services who said they didn't think Samsung had a tech dept, they refered me to the nearest service depot. Would you please pm me with the number you have as I am not getting anywhere with this tv. Many thanks, norman

Title: Re: Samsung PS-50Q97HDX/XEU
Post by: tv john on February 09, 2009,14:26:34

Hi Norman,I found the Samsung details as follows-Tel (personal phone number removed by moderator) head of technical is Suki Nandra and his email add. is  s.nandra@samsung.com  . He helped me back in Aug 08. If you are a self-employed tv engineer he might be of assistance. best of luck John.

MOD EDIT:

Then phone number supplied is apparently a private telephone number.  I have not deleted the email address as it appears to be a samsung (ie business) email address.

Title: Re: Samsung PS-50Q97HDX/XEU
Post by: norman on February 10, 2009,06:39:59

Hi John, Thanks for the reply, that is the same tel number I have, it just rings and you don't get a reply. I will try an Email and see how that goes. Many thanks. Norman.

Title: Re: Samsung PS-50Q97HDX/XEU
Post by: norman on March 13, 2009,15:02:33

Hi Guys, This set has been returned to the customer. It was suggested to me that the set had been knocked over (something the customer didn't tell me) and as such I think the display panel is faulty. Many thanks, Norman

Title: Re: Samsung PS-50Q97HDX/XEU
Post by: adm2007 on April 22, 2009,06:32:23

had same fault it was the bottom y drive pcb faulty

Title: Re: Samsung PS-50Q97HDX/XEU
Post by: norman on April 23, 2009,09:22:51

Hi, I tried removing the bottom drive board on this but the fault remained on what was left of the pic. I contacted Samsung and a few things were suggested to no avail. Norman