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Equipment Repairs => LCD TV forum => Topic started by: downunder on April 25, 2017,03:59:48

Title: Philips 32HFL5870/10 LCD- Can't remove subtitles
Post by: downunder on April 25, 2017,03:59:48

Hi folks, Customer brought the above model in, no remote (but I have a couple of Philips remotes that work it) and no user manual.

Unfortunately, subtitles has been activated, and I have been unable to remove them. I've done a factory reset but they're still there.

There is a Subtitle item in the menu, but it seems to do didley squat. Any ideas?                         Bruce

Title: Re: Philips 32HFL5870/10 LCD- Can't remove subtitles
Post by: michael first on April 27, 2017,17:55:07

Hi,Bruce

if it's not possible to disable the subtitles in the user menu (menu>subtitle ) look for a dedicated key on the remote.

Title: Re: Philips 32HFL5870/10 LCD- Can't remove subtitles
Post by: bonesy on April 28, 2017,04:32:08

I had a supermarket special last month,no subtitles on,but audio descriptive was on very,very annoying,took me ages to find in menu system.Turned out there was text subtitles & audio description,plus another sub menu in the freeview set up that overrode the one in text section.Why do they do it to us!

Title: Re: Philips 32HFL5870/10 LCD- Can't remove subtitles
Post by: downunder on April 28, 2017,05:18:53

Thanks chaps. Today I went through every menu and sub-menu, did a hard reset, went into service adjustment mode. All to no avail. On doing some research I learned there are 2 remotes for these, a guest remote and a hospitality remote. Seems like it's a hotel unit. Conclusion :- need the other remote. Chances :- s#$t show and no show.                                Bruce

Title: Re: Philips 32HFL5870/10 LCD- Can't remove subtitles
Post by: downunder on April 29, 2017,03:53:53

Well folks, I've just ordered a Hospitality Set-up remote control from Wiltsgrove. Will know in a couple of weeks.              Bruce

Title: Re: Philips 32HFL5870/10 LCD- Can't remove subtitles
Post by: bonesy on April 29, 2017,04:14:38

Hi Bruce,nothing to do with your TV,but I notice you've ordered a remote from U.K.Are there no suppliers in Aus then?I presume there was in the past?or am I mad & you actually live here in Birmingham,lol.

Title: Re: Philips 32HFL5870/10 LCD- Can't remove subtitles
Post by: downunder on April 29, 2017,05:20:59

Hi Bonesy, your sanity is safe. As the TV is of Hungarian origin, there's not much chance that it'll be available in the Antipodes. So I went on flea-bay and that was the first one that came up. to hell with the exchange rate, I thought, and just ordered it.            Bruce

Title: Re: Philips 32HFL5870/10 LCD- Can't remove subtitles
Post by: downunder on May 30, 2017,05:36:15

Well folks, finally cracked this one, only problem is, I don't know what I did. After two weeks on the back burner, I pulled it out again today. Went into SAM (service adjustment mode) and looked through all the options. Must have tweaked something, because when I exited, I pressed Options on the remote and the subtitle item had become active, so I was able to switch them off. Oh happy day!                Bruce