Mulja tv repair portal
General => General Forum => Topic started by: bign on July 16, 2008,13:47:52
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My 40" samsung went wrong on me a couple of weeks ago, I phoned up customer support, they said they would have an engineer out to repair to set. I told them what was wrong with it and i was given a date the set would be repaired. The so called tech guy came in took the set apart and changed a panel and said right its fixed, he switched it on and in the middle of the screen it said ageing, I asked does that mean the set is getting old, He told me that they just get told to change board and hope that it fixes it. His reply was that all the real engineers are to be laid off around Christmas time this year. this is not looking good for my whatever happens warranty, does this mean that if my set goes faulty again and these so called swap boards are no longer available there will be no engineer to repair my television at all. Is there anyone that works for the company can please confirm this so i can cancel my so called whatever happens policy.
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What a load of rubbish you have been told, ageing is a service option on most large screen sets, its done in the factory, when manufactured. Many years ago there was a process with crt.s on a similar basis.
i read posts on manufacturer's trade sites from some of these guys asking very basic questions i asked in my first few weeks of being at tech. so, either he was winding you up. or he should be on deliveries. the real teccies try to repair the pcb to component level, not always possible, but it pays to try.
sorry for sounding off
tony walker
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So i'am safe to keep my whatever happens insurance, Just that i was told there would be no real tech guys doing component level repairs anymore, and they would send someone out to replace boards and not take them away for repair anymore ????