RDR-HXD1065 sony dvd recorder

[sgpittham]

Morning all.

Have the above machine.

Upon power up, I get Welcome in the display and thats it. The power supply fan starts. I cannot enter service mode (ejct and play button). Power supply rails all seen to be in order. Have replaced the HD and tried it with it disconnected. Any pointers? The owner has a lot of personal data which he wants to keeps, so I said I would try a little harder than usual!
Cheers