I was removing the back of a Samsung 7yr old 46" plasma without laying it face down because Samsung stands dont fall off. Well this one did and the set fell and cracked the display. Since I feel guilty Im going to supply the customer with a 48" new Panasonic and just charge him for the original estimated repair - £60. Does anyone know what are my legal obligations in this case just as a matter of interest. The Samsung was actually a strange one as it has a metal grille inside covering the panels and also a plastic back, the stand only being attached by the screws..mebbe an imported set. Thanks