Samsung LE40R87BD LCD TV - relay clicking repeatedly but wont start

[Horatio]

Turnip

But I'm not exactly looking for anything now matey.  I've searched all the threads I need to.  I've found my capacitors and know where my EEPROM is.  I was reporting that Samsung have kindly repaired my TV for nowt.

My response was really more relevant to Nolan1985, who may not have considered phoning Samsung yet.

I've indicated exactly when I contacted them, when they contacted me, and what their turn around time was.  Pretty good considering it was a new year/bank holiday week.  This thread is entirely suited for that kind of info.  Anyone wanting to - yawn - run a search would then find up to the minute info on Samsung's after care etc.  You never know, it might even help someone.

[Edit] Btw, just out of interest - go to the home of this site and try running a search on le40m86bdx/xeu on this forum.  The results aren't exactly what you'd call fruitful.  Then try the search from the panel when you login - only this post shows up.

[sinclairtv]

Personally I think Samsung are making a rod for their back. If its out of warranty it shouldnt be repaired FOC. I dont think LG Tosh or many others do free repairs even though their PSUs are prone to cap failure.

[Horatio]

Personally I think Samsung are making a rod for their back. If its out of warranty it shouldnt be repaired FOC. I dont think LG Tosh or many others do free repairs even though their PSUs are prone to cap failure.

Red rag / bull scenario!

They'd be making a bigger rod for their back if they expect customers to suck it up - buying a £1000 telly every 2 years or so.  Or face being fleeced £150 just for someone to say 'yep, it's your PSU - it's full of dodgey caps.  That will be another £200 for a new PSU please!'

Samsung are setting an example that others should follow.  Plus of course, if the reason for failure is a well known, well documented case of shoddy components - why should the customer be made to pay?

Consumer law states that goods have to be fit for purpose.  Forget the warranty.  It's not unreasonable to expect a TV to last longer than the warranty period.  If it turns out that the PSU has a whole bunch of swollen caps, it's the least the manufacturer should do.

I can imagine that struggling TV repairmen may find it hard to swallow that such repairs are now being done for free, but I can pretty much bet that the vast majority of people stumbling across this forum are doing so because their TV has just broken.  Their main priority will be to get their TV working again in the least amount of time, for the least amount of money.

Samsung got my TV working again in less than 10 mins, for free, within 48hours of my call.  This means my initial purchase/investment cost in the TV was not a complete waste after all, thanks to some pukka after sales care.  People who like to do their homework will make a note of this.

The defective capacitors are effecting all manufacturers, TV's, motherboards etc - so once the caps are 'out there', the only thing respected brands can do is offer first class customer support.  Or risk their reputations. 

[Turnip]

Hi Horatio,

Some folks buy tellies, other folks mend'em - T'was ever that way. Find it difficult to get terribly guilty about income - There's so few of us repair-folks about these days, so guess we deserve a small share of Tiny Tim's Titchy Turkey.

Nibbling on a tin of ersatz meat with suspect German egg additives - It's all Dickens, yet again, but with anti-freeze  - Nifty, in this year of global whatnot - Bit Crimble Carol - Chris

PS - Some folks (not us) get visitations

[Horatio]

Hi Horatio,

Some folks buy tellies, other folks mend'em - T'was ever that way. Find it difficult to get terribly guilty about income - There's so few of us repair-folks about these days, so guess we deserve a small share of Tiny Tim's Titchy Turkey.

Nibbling on a tin of ersatz meat with suspect German egg additives - It's all Dickens, yet again, but with anti-freeze  - Nifty, in this year of global whatnot - Bit Crimble Carol - Chris

PS - Some folks (not us) get visitations

LOL.  Never mind the Turkey - just take it easy on the Absinthe!

[chrissie jones]

i can see that there are a few bulged caps. CM811,CM817,CM812.change them first.if still the same change them all.

[conhari]

Hi John and RB
Set now up and running. It was a case of a corrupted eeprom. Thanks John for the info.
For anyone with the same problem the procedure is as follows.
On this model the eeprom in question is IC 1803 (24C256) 8 pin smd and is located on the underside of the main board near the common interface. The clock and data pins are pins 5 and 6 and are identifiable by the 100 ohm smd resistors connected to each of them. Fit a shorting link (on long wires) between the pins. Reassemble the chassis. Switch on and then remove the short. Bring the set out of standby. Now access the service mode as follows-
Using the remote control, switch to standby, press info, menu, mute and power. The set should start and display the service menu. Using scroll keys select item 8 and enter by scrolling right. Select "tuner" and set to auto. Revert to previous screen by pressing menu. Now scroll to "reset" and enter by scrolling right. The set will revert to standby. Power back on and tune in stations.                                          Thanks again tv john for the information.

John.

Thanks so much for this info. Followed it and it worked first time! Just to clarify, eprom pins are numbered from small arrow on circuit board, 1-4 on left and 5-8 going up the other side in that order. I hope the picture attached helps

[GRAHAM RICHARDS]

Hi,I work in a workshop that repairs these samsungs all week long.When they come in with defective electrolytics
in the psu(some have 3 others have 4 all 1000m/16vw).After replaceing the defective electrolytics we also in 9 out of 10 cases have to replace the eeprom on the main board.They are not preprogramed,but blanks! I think they are 24lc128 0r 24lc256.You can even fit a 24lc512 ie, they can be larger but not smaller in memory size! By fitting the epprom,it forces the flash memory to rewrite the eeprom & so you wont have to go in the service menu in most cases!The corruption is caused by noise on the supply line when the electrolytics fail!Hope this clears a few things up.  Graham Richards

[steve_01]

we also in 9 out of 10 cases have to replace the eeprom on the main board.They are not preprogramed,but blanks! I think they are 24lc128 0r 24lc256.You can even fit a 24lc512 ie, they can be larger but not smaller in memory size!

Are you sure about this info, someone said a 24LC64 is enough memorysize to fit in this mainboard!?
As i only have 64 at stock, this is important for me to know.

Also, have mailed samsung portal to be reactivated to get schematic of the mainbord.

But really thought someone here could help me on that one, is the pcb-wire and a via that
is damaged by another repair shop, and i need to have the schematic to see where the via is going. Its pin 6 of the eeprom ic803 that has a damaged via between pin and a smd resistor.

[Turnip]

Hi Steve,

Its's an old one but give Quuq folks a piccy of your prob - Chris

[steve_01]

Oops, seems like it is only a "pad" on a second better look on the mainboard, the pin 6 only connects to the smd resistor. My misstake , sorry.. Have to get better specs.. 

[vigideme]

Hi Guys, I'm just having problems whit my Samsung LN52A550 that doesn't start after replacement of all Capacitor from the PS board, It click but after some seconds it click again, I read here about reset the eeprom but my main board it's a BN41-00975B with lots of circuits dip-8 so, have some one any Idea which IC its the eeprom on my board and if it worked for anybody?
Thanks.